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TERMS & CONDITIONS

CUSTOMER CARE

Natura Wood Floors: Committed to Exceptional Customer Care

 

At Natura Wood Floors, we understand that your flooring is an integral part of your home, creating a warm and inviting atmosphere that reflects your personal style. We are committed to providing you with the highest quality engineered wood flooring products and exceptional customer service to ensure your satisfaction throughout your journey with us.

Our Customer-Centric Approach

We believe that building strong relationships with our clients is the foundation of our success. We take the time to understand your individual needs, preferences, and budget to guide you towards the perfect engineered wood flooring solution for your space. Our team of experts is always available to answer your questions, provide expert advice, and address any concerns you may have.

 

Our Services

We offer a comprehensive range of customer care services to ensure that you have a seamless experience with Natura Wood Floors. Our services include:

  • Product Consultation: Our knowledgeable staff can help you select the perfect engineered wood flooring product for your home, considering your style, budget, and lifestyle needs.

  • Installation Advice: We can provide you with expert advice on preparing your subfloor and ensuring a proper installation of your engineered wood flooring.

  • Maintenance Guidance: We offer tips and recommendations on how to care for and maintain your engineered wood flooring to prolong its lifespan and keep it looking its best.

  • Warranty Support: We stand behind our products with a comprehensive warranty that protects you against manufacturing defects and ensures your peace of mind.

How to Contact Us

We are always here to assist you. Please feel free to contact us using the following methods:

  • Phone: Call us on 01453 374114 during our business hours.

  • Email: Send us an email at hello@naturawoodfloors.com and we will respond within one business day.

  • Online Form: Fill out our online contact form on our website and we will get back to you promptly.

We Value Your Feedback

We appreciate your feedback and suggestions as it helps us continuously improve our products and services. Please feel free to share your thoughts and experiences with us by contacting us directly or leaving a review on our website.

Natura Wood Floors: Your Trusted Partner in Engineered Wood Flooring

At Natura Wood Floors, we are committed to providing you with an exceptional customer experience that builds trust and confidence. We are here to assist you every step of the way, from product selection to installation and beyond. Contact us today and let us help you create the beautiful and durable engineered wood flooring you deserve.

PRIVACY & SAFETY

Privacy & Safety

Natura Wood Floors: Privacy Policy

Natura Wood Floors respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, and share your information when you visit our website, www.naturawoodfloors.co.uk, or interact with our services.

1. Information We Collect:

We collect the following information:

  • Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide to us.

  • Technical Information: This includes your IP address, browser type, operating system, and other information about your device and how you access our website.

  • Usage Information: This includes information about how you use our website, such as the pages you visit, the products you view, and the time you spend on our site.

2. How We Use Your Information:

We use your information to:

  • Process your orders and deliver your products

  • Respond to your inquiries and requests

  • Improve our website and services

  • Send you marketing communications (with your consent)

We will never sell your personal information to third parties. We may share your information with trusted partners who help us operate our website and services, such as payment processors or delivery companies. These partners are bound by strict confidentiality agreements and are only permitted to use your information to fulfil their specific roles.

4. Your Choices and Rights:

You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us. To exercise your rights, please contact us using the information below.

5. Security:

We take security seriously and take all reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

6. Contact Us:

If you have any questions about this Privacy Policy & wish to update your information or preferences, please contact us at:

Natura Wood Floors

Unit 4 Cambridge Mills, Cambridge, Gloucestershire, GL2 7AA

 

We are committed to protecting your privacy and safeguarding your personal information.

trade

Thank you for your interest in Natura Wood Floors! We are proud to offer a wide range of high-quality engineered wood flooring products that are perfect for any residential or commercial project.

 

We understand that choosing the right flooring for your clients can be a daunting task. That's why we are committed to providing our trade partners with the information and support they need to make the best decisions for their projects.

What We Offer Trade Partners

As a trade partner of Natura Wood Floors, you will enjoy the following benefits:

  • Access to our extensive product line: We offer a wide variety of engineered wood flooring products in a range of styles, colours, and finishes to suit any project.

  • Competitive pricing: We offer competitive pricing to our trade partners.

  • Expert support: Our team of experts are here to help you with product selection, installation, and any other questions you may have.

  • Marketing support: We offer a variety of marketing materials to help you promote our products to your clients.

How to Become a Trade Partner

To become a trade partner of Natura Wood Floors, please complete our online trade partner application. Once your application is approved, you will receive access to our trade partner portal, where you can view our products, pricing, and marketing materials.

In addition to the benefits listed above, we also offer the following to our trade partners:

  • Sample program: We offer a sample program so you can see our products first-hand before you order them for your clients.

  • Training programs: We offer training programs to help you learn about our products and installation techniques.

  • Lead generation: We can help you generate leads by promoting your business on our website and social media channels.

We are committed to helping our trade partners succeed. If you are interested in becoming a trade partner of Natura Wood Floors, please contact us today.

We look forward to working with you!

Please note that our Terms and Conditions for Trade Enquiries apply to all trade partners. By becoming a trade partner of Natura Wood Floors, you agree to these terms and conditions.

If you have any questions, please contact us.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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