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FREQUENTLY ASKED
QUESTIONS
Frequently asked questions
General
Setting up FAQs
To keep your wood floors in top condition, regularly sweep and damp mop them. Use our recommended wood floor cleaner and avoid excessive water. Felt pads on furniture can help prevent scratches. For stubborn stains, use a soft cloth with a mild cleaner. Always follow the manufacturer's instructions for cleaning products.
We only use European oak for our engineered wood flooring. This ensures that our materials are sustainably and responsibly sourced, supporting forest conservation and responsible forestry practices. If you require a FSC certificate with your order please confirm in writing at the point of your order confirmation.
Bespoke wood flooring refers to custom-made flooring that is tailored to specific requirements or preferences. Unlike standard of the-shelf wood flooring, bespoke wood flooring allows for customisation in size, type of wood, finish, colour and design patterns. This level of customisation enables designers and architects, homeowners, flooring retailers and wood flooring installers to create unique and personalised wood floor that perfectly fits the aesthetic and functional needs of a space.
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